Refund Policy.

This Refund Policy explains when refunds may be issued for products and services purchased from Hefty Sound Works.

1. Software & Digital Products

DOWNBEAT and other digital products are delivered electronically immediately after purchase. Because digital products cannot be returned, refunds are evaluated on a case-by-case basis.

2. Refund Eligibility

Refund requests submitted within fourteen (14) days of purchase may be considered if the software does not function substantially as described and Hefty Sound Works is unable to resolve the issue through reasonable customer support. Refund requests based solely on change of mind, accidental purchase after successful activation, or failure to read product requirements are generally not eligible.

3. Duplicate or Fraudulent Charges

If you are accidentally charged more than once for the same purchase, or believe a fraudulent transaction has occurred, contact us promptly. Verified duplicate or unauthorized charges will be refunded.

4. License Revocation

If a refund is approved for a software product, the associated software license may be suspended or revoked.

5. Design Services

Design-only services begin once payment has been received. Because these services involve custom work, payments are generally non-refundable after work has started.

6. Custom Playback & IEM Builds

Custom playback rigs and IEM rigs are built specifically for each client and are not eligible for return due to change of mind. If a project is canceled after work has begun, the client is responsible for completed labor, purchased components, and any non-returnable materials.

7. Hardware Warranty

Refunds are not a substitute for the 90-day workmanship warranty provided with eligible custom hardware. Warranty claims will be evaluated for repair, replacement, or other appropriate resolution.

8. How to Request a Refund

To request a refund, email [email protected] with your name, order number, purchase email address, date of purchase, and a description of the issue. We may request additional information to investigate your request.

9. Processing Time

Approved refunds will be issued to the original payment method. Processing times depend on your payment provider and financial institution.

10. Changes to this Policy

Hefty Sound Works may update this Refund Policy from time to time. The latest version will always be available on our website.

11. Contact

Hefty Sound Works
Email: [email protected]
Website: https://www.heftysoundworks.com