Privacy Policy

This Privacy Policy explains how Hefty Sound Works ('we', 'our', or 'us') collects, uses, stores, and shares information when you visit our website, purchase our products, or use our services.

1. Information We Collect

We may collect your name, email address, billing address, purchase history, payment-related information processed by Stripe, license information, communications you send us, and information you voluntarily provide when requesting support or services.

2. Automatically Collected Information

Our website and service providers may automatically collect technical information such as IP address, browser type, device information, operating system, pages visited, and basic usage analytics.

3. How We Use Your Information

We use your information to process orders, deliver software and license keys, provide customer support, respond to inquiries, improve our products and services, communicate important product updates, comply with legal obligations, and prevent fraud or abuse.

4. Payment Processing

Payments are securely processed by Stripe. Hefty Sound Works does not store your full payment card information. Payment information is handled in accordance with Stripe's privacy and security practices.

5. Third-Party Service Providers

We may share information with trusted service providers only as necessary to operate our business, including Stripe (payments), Cloudflare (website and downloads), Google Workspace (email), Zapier (workflow automation), and Google Sheets (internal order tracking).

6. Software Licensing

Purchase information may be used to generate, validate, recover, and manage software licenses.

7. Data Retention

We retain information only as long as reasonably necessary to provide our products and services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Data Security

We use commercially reasonable administrative and technical measures to protect your information. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of your personal information, subject to applicable law. To make a request, contact us using the email below.

10. Children's Privacy

Our products and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

11. International Users

If you access our website from outside the United States, you understand that your information may be processed and stored in the United States.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be posted on our website.

13. Contact

Hefty Sound Works
Email: [email protected]
Website: https://www.heftysoundworks.com