FAQ

  • What is DOWNBEAT?

    DOWNBEAT is a plugin developed by Hefty Sound Works to simplify live playback workflows for musicians, bands, and playback engineers.

  • Which DAWs are supported?

    DOWNBEAT currently supports Logic Pro and Ableton Live.

  • Does DOWNBEAT work on Windows?

    DOWNBEAT is currently supported on macOS. Windows compatibility may be added in a future release once it has been fully tested.

  • How many computers can I activate?

    Each license includes up to three (3) activated computers at any one time.

  • Can I move my license to another computer?

    Yes. You can deactivate a licensed computer directly within the plugin to free an activation for another computer. This is especially useful if you need to replace a performance computer in an emergency.

  • Can I use DOWNBEAT commercially?

    Yes. You may use DOWNBEAT for commercial recordings, touring, live performances, broadcasts, houses of worship, and other professional applications. No royalties are owed to Hefty Sound Works.

  • How do I receive the software after purchase?

    After your payment is successfully processed, you will receive download instructions and your license information electronically.

  • How do I recover a lost license?

    Email [email protected] using the email address associated with your purchase. We may request proof of purchase before reissuing your license.

  • Do you offer refunds?

    Refund requests submitted within 14 days of purchase may be considered if the software does not function as described and we are unable to resolve the issue through support. See our Refund Policy for details.

  • Do you build custom playback and IEM rigs?

    Yes. Hefty Sound Works offers custom playback rig and in-ear monitor (IEM) rig design and build services.

  • Can I hire Hefty Sound Works for playback programming?

    Yes. We offer playback programming and consulting services for artists, bands, and productions.

  • How do I contact support?

    Email us at [email protected]. Reasonable email support is provided for the current version of our software.